Figure 1: A Model of Five Stages in the Innovation-Decision Process (Source: Diffusion of Innovations, Fifth Edition by Everett M. Rogers. The research is exploratory and analytical in nature. Customer Perception Towards Mobile Banking With Special Reference to India Purpose: The objective of this paper is to study customer perception of mobile banking and finding important factors in India. Customer perception towards banking services 1. METHODOLOGY The study covers both primary and secondary data. The most model used in all literature under review was TAM. Oct 01, 2019 / Published Date: The articles were then reviewed based on the classification given. This section group the research work into classification, this was done after the various articles were reviewed and did not influence the search criteria. For the past how many years you have account with this bank? Very knowledgeable. Apart from this a questionnaire has been made and did a survey on 10 customers of Islamic banking services. The variables that were considered most under section from the literature were; Security (trust and financial), reliability, compatible, connectivity, costeffective, perceived ease of use, perceived usefulness and system quality. For that purpose, six hypotheses have been employed for the research methodology. (a) Yes (b) No 7. To prepare this report both primary and secondary sources of data have been used. Keywords: ANOVA, ATM, Customer Perception, E-Banking, Information Technology, Internet Banking. This is seen as pervasive influence consumers’ attitude, perception, behaviour and satisfaction in accepting and adopting mobile technology. According to Glavee-Geo et al. Perceived usefulness and/perceived ease of use/utilitarian attitude. Mobile banking has enabled the industry to stay in touch with the client and meet their needs during off working hours. These have some interesting outcomes, according to Waranpong and Krittipat trying to explore the determinants affecting behavioral intention to adopt mobile banking among generation Y, concluded that, hedonic motivation, social influence, performance expectancy, effort expectancy facilitating security, selfefficacy in mobile banking application and behavioural intention will influence user to adopt mobile banking [103]. also with their research, on SMS based model designed security features to enhance data protection across mobile networks. Introduction services which prevail that religion is not a basic factor for selecting Islamic banking. They were some concern in the cause of deployment and modelling, and the concluded that time risk, financial risk and performance risk are the most prominent factors which could hinder the security matters on adoption by the consumer. Do you think that your bank caters all your banking needs? A survey On Customer Satisfaction In Banking Services 1. The outcome shows that there were still some issues that were considered to hinder mobile security, and that includes data confidentiality, user authentication and message integrity. A primary survey was conducted using a structured questionnaire on the customers’ level of satisfaction and their expectations regarding various digital banking services. ABSTRACT A€co-operative bank€is a financial entity which belongs to its members, who are at the We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. customer services. This review captures and summarizes the huge knowledge of research work done on mobile banking, where security is one of the least discussed areas. The research also showed that the most used model in mobile banking was TAM. using the same model of TAM, to find out the factors that influence Malaysian to adopt mobile banking as the tool for their banking purpose where attitude as a mediator, listed perceived usefulness, perceived benefit and perceived credibility as been the factors that influence customer or user behavior [96]. With technology through the well structured questionnaire on the following hypotheses were tried on some limited mobile application company. Using descriptive analysis questionnaire was distributed to three hundred and fifty banking customers in Vietnam intend at knowing whether variables... Icici banking services factors influencing satisfaction with cell phone banking in South Africa account... No public clipboards found for this review how well the company or contact center using e-banking services in public banks... 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